We want you to have the best possible experience with our products and services. If you are not satisfied with your purchase, our refund policy is as follows:
1. Eligibility for Refunds:
• Refunds are available within [X] days of purchase with a valid receipt or proof of transaction.
• Items must be unused, undamaged, and in original packaging (if applicable).
2. Non-Refundable Items:
• Certain products (e.g., gift cards, perishable goods, or digital downloads) may not qualify for a refund.
• Refunds are not applicable for services already rendered or for items marked as “final sale.”
3. Refund Process:
• To initiate a refund, please contact us at [support email or phone] and provide your order details.
• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
4. Processing Time:
• Approved refunds will be processed within [X] business days and credited to your original payment method.
• It may take additional time for your bank or card provider to reflect the transaction.
5. Exchange Options:
• If you prefer, we offer exchanges instead of refunds for eligible products.
6. Shipping Costs:
• Return shipping fees are the customer’s responsibility unless the product was defective or incorrect.